Camunda Unleashed: Transform Banking Processes and Services with Automation
What features does Camunda bring to a project?
Audit Trail
Camunda automatically records every step, decision, and action taken during process execution, creating a complete and tamper-proof record for regulatory compliance and process improvement analysis.
Integrations
Connect seamlessly with core banking systems, payment processors, CRM platforms, and other financial services infrastructure through Camunda's extensive integration capabilities and pre-built connectors.
Process Design
Intuitive visual modeling tools enable financial teams to design complex banking processes using industry-standard BPMN and DMN, ensuring clear communication between business and IT.
Process Repository
Centrally store, organize, and manage all your financial process models in one secure location, making it easy to reuse common workflows across different departments and applications.
Permissions for Sharing
Granular access control allows you to determine exactly who can view, edit, or execute specific financial processes, ensuring sensitive operations remain secure while enabling collaboration.
Data Unification
Break down data silos by orchestrating information flow between disparate financial systems, creating a unified view of customer data and process performance across your organization.
Accessibility
Web-based interfaces make Camunda's tools accessible to authorized users across your organization without complex installations, enabling wider participation in process improvement.
Process Routing
Intelligently route tasks and decisions to the appropriate teams or systems based on predefined rules, ensuring that loan approvals, fraud investigations, and customer service requests reach the right experts quickly
Process Overview
Gain a holistic view of all your financial processes from a single dashboard, making it easier to monitor operations, identify bottlenecks, and prioritize improvement initiatives.
Process Analysis
Leverage built-in analytics to identify inefficiencies, bottlenecks, and opportunities for automation in your financial workflows, allowing for data-driven process optimization.
Real-Time Process Monitoring
Monitor the status and performance of financial processes as they execute, allowing managers to proactively address delays or issues before they impact customer experience.
API Connection
Expose financial processes as APIs to easily integrate with mobile banking applications, customer portals, and third-party fintech services, creating a more connected financial ecosystem.
Intelligence
Incorporate business rules, decision tables, and even machine learning models into your processes to enable smarter, more adaptive financial workflows that can handle complex scenarios.
Document Approval
Streamline review and approval workflows for financial documents, loan applications, and compliance checks with built-in document handling and electronic signature capabilities.
Discover how partnering with BANCOS can help you leverage Camunda’s powerful workflow automation capabilities. Create more efficient, future-ready banking processes that drive both operational excellence and customer satisfaction – especially with our focus on customer onboarding. Whether you’re looking to modernize legacy systems, enhance regulatory compliance, or optimize operational efficiency, our comprehensive Camunda services provide the technological foundation you need.
Content Overview
- BANCOS Camunda Experts
- Camunda Product Integration: Customer Onboarding
- Examples of Camunda in banking and financial services
- Benefits of using Camunda in Banking
- Camunda: Open Source or Not?
- Camunda Resources
BANCOS Camunda Experts
We have many years of experience in the design, development and operations of business-critical processes in the banking environment based on Camunda. We have been using the platform successfully since its introduction and our team of around 10 people can look back on extensive application experience. Since 2016, we have been providing close and continuous support to several banks – both technically and from a business perspective. In total, we have already implemented over 20 million process instances for our customers with Camunda as part of our services.
Special know-how in onboarding processes
Our expertise is especially strong in the lending business and the automation and orchestration of for example:
- Loan application processes
- Credit approvals
- Credit card application processes
- Application processes for deposits and savings
- Automation of address checks
- Scoring / portfolio ratings
- Existing customer checks / duplicate checks
Custom developments
Additionally, we can rely on numerous custom developments tailored specifically to the banking sector to meet our clients needs:
- Web front-ends for business departments and technical administration, eg with own task list
- Plugins and APIs for many key external services like credit / rating agencies, KYC providers as well as sanctions and fraud checks
- Existing customer check (including integration of external databases)
- Scoring engine
- Data warehouse export
- Connection to external document management systems (DMS)
- Connection to customer-specific APIs
Camunda Product Integration: Customer Onboarding
Workflows
Our Camunda-powered onboarding solution orchestrates the entire customer journey from initial application to account activation for retail and corporate loans as well as deposits. The workflows manage document collection, verification steps, regulatory checks, approval routing, and welcome communications – all while providing real-time status updates to both customers and staff.
Rest APIs
We integrate Camunda with essential financial services APIs including:
- Identity verification services (eg WebID)
- Credit scoring platforms (like SCHUFA, Crif, Creditreform)
- Core banking systems
- Payment processors
- Document management systems
- QES providers
These integrations enable seamless data flow between systems while maintaining Camunda as the central orchestration hub.
Process Engine
The Camunda Process Engine executes BPMN models to coordinate all aspects of the onboarding workflow. It manages state transitions, handles exceptions, enforces business rules, and ensures that every step of the customer journey proceeds according to defined requirements.
Integration and operations
Various options are available for operations and deployment: from an inhouse solution with support to hosting on external infrastructure, where we take over deployment and service provider management completely from a single source. Both in terms of technical operations and in the case of functional and regulatory adjustments, we focus on long-term, partnership-based support for our customers after the go-live.
Examples of Camunda in banking and financial services
NORD/LB Workflow Automation Center of Excellence
NORD/LB established a Workflow Automation Center of Excellence built around Camunda as their process orchestration hub. This centralized approach ensures consistent implementation of automation best practices across the organization while accelerating digital transformation initiatives.
Goldman Sachs ‘Enterprise Process Automation Platform’
Goldman Sachs built their Enterprise Process Automation Platform on Camunda Platform 8, enabling software developers to work faster while allowing business stakeholders to contribute to process automation projects. This collaborative platform supports 60,000 employees executing thousands of process instances and automated decisions daily.
Jyske Bank ‘KYC Automation’
Jyske Bank implemented Camunda to automate their Know Your Customer (KYC) processes, reducing compliance costs while ensuring regulatory requirements are consistently met. The solution provides complete traceability of all verification steps and decisions for audit purposes.
Morgan Stanley ‘Fund Service Platform’
Morgan Stanley utilizes Camunda to power their Fund Service Platform, orchestrating complex financial workflows across various systems and departments to deliver seamless fund management services to clients.
Benefits of using Camunda in Banking
Business and IT alignment via BPMN (Business Process Model & Notation)
Camunda bridges the gap between business analysts and technical teams through its implementation of Business Process Model and Notation (BPMN). This universal visual language allows both technical and non-technical stakeholders to collaborate effectively on process design, ensuring that business requirements are accurately translated into executable workflows.
Improved Process Efficiency and Customer Experiences
By automating routine financial processes like loan approvals, account openings, and transaction monitoring, Camunda helps financial institutions deliver faster, more consistent services to customers. Automated workflows reduce processing times from days to minutes, enabling real-time financial services that meet modern customer expectations.
Process transparency and clarity
Camunda provides complete visibility into how financial processes work, making it easier to understand, optimize, and communicate complex procedures. This transparency eliminates ambiguity, ensures consistent execution, and helps new team members quickly understand established workflows.
Regulatory compliance with clear accountability and traceability
Financial institutions face stringent regulatory requirements. Camunda’s built-in audit logs and process versioning capabilities ensure that every action within a workflow is documented and traceable. This comprehensive record-keeping simplifies compliance audits and demonstrates due diligence to regulators.
Camunda: Open Source or Not?
Camunda’s journey began as an open-source workflow and decision automation platform, known as Camunda Platform 7 Community Edition. While this version remains available, Camunda has evolved its business model to offer Camunda Platform 8 as their primary commercial offering.
For financial institutions evaluating Camunda, it’s important to understand the differences between:
- Camunda Platform 7 Community Edition (open source)
- Camunda Platform 7 Enterprise Edition (commercial)
- Camunda Platform 8 (commercial cloud-native offering with Zeebe at its core)
Camunda Resources
We have curated a YouTube playlist with some of our own videos as well as third-party content for you to browse:
- Camunda Academy – Comprehensive training resources
- Download the Modeler – Get the latest Camunda Modeler
- Documentation – Official Camunda documentation
- Camunda GitHub – Access open-source components and examples
- Camunda Cockpit – Process instance monitoring and management
- Camunda Connectors – Pre-built integration components
Start connecting now
We look forward to discussing your project requirements. Simply use the form to contact us and optionally send us information about your requirements.
Our clients include:
About BANCOS
Since its foundation in 1988, G&H Bankensoftware AG has been developing software for banks and fintechs under the BANCOS brand at its Berlin location. Our B2B solutions in the areas of core banking systems, workflow-based process automation, embedded finance, and online banking are used by national and international financial institutions. To complete our product and service portfolio, we have built an extensive and close-knit partner network, including in the areas of IT outsourcing and application management.
